Privacy Policy

We're not in the business of selling your data or spamming you with junk. Here's what we actually do with your info:

• Service Delivery: To actually fix your car, schedule appointments, order parts, and keep you updated on the work.
• Maintenance Reminders: We'll shoot you a reminder when it's time for oil changes or scheduled services based on your vehicle's history.
• Billing & Payments: Processing payments, sending invoices, handling warranty claims if needed.
• Customer Support: Answering your questions, addressing concerns, following up on service quality.
• Legal Compliance: Keeping records for tax purposes, warranty documentation, and meeting provincial requirements.
• Shop Improvements: Understanding what services are most popular, improving our processes, training our techs better.

You might get occasional emails about promotions or new services, but you can opt out anytime. We're not gonna flood your inbox - we've got better things to do.

We don't sell or rent your personal info to anyone. Period. But there are a few situations where we need to share it:

• Parts Suppliers: Sometimes we need to provide VIN and vehicle details to order the right parts for your specific model.
• Payment Processors: Your credit card info goes through secure payment gateways - we never see or store full card numbers.
• Insurance Companies: If you're filing a claim, we'll share repair details and estimates as needed.
• Warranty Providers: For warranty work, we might need to share service records with manufacturers or extended warranty companies.
• Legal Requirements: If the law says we gotta hand over records (like subpoenas or safety recalls), we'll comply.
• Service Providers: Cloud storage, appointment scheduling software, email services - these vendors help us run the shop but they're bound by confidentiality agreements.

That's it. We're not sharing your info for marketing purposes or selling it to data brokers. Your business with us stays with us.

Security's kind of our thing - it's literally in our name. Here's how we keep your data locked down:

• Encrypted Storage: All digital records are encrypted and stored on secure servers with regular backups.
• Secure Payment Processing: We use PCI-compliant payment processors. Card info is tokenized - we never see your full number.
• Physical Security: Paper records are locked in our office. Only authorized staff have access, and we shred documents when we're done with them.
• Staff Training: Our team knows the importance of confidentiality. They're trained on privacy practices and sign agreements.
• Limited Access: Only employees who need your info to do their job can access it. No browsing customer files for fun.
• Regular Updates: We keep our systems patched and updated to protect against security vulnerabilities.

Look, no system's 100% bulletproof, but we take reasonable precautions to keep your data safe. If there's ever a breach, we'll let you know ASAP.

This is your data, and you've got rights when it comes to how we handle it:

• Access: You can ask to see what info we have on file for you. Just give us a call or email.
• Corrections: If something's wrong in your records, let us know and we'll fix it.
• Deletion: You can request we delete your info, though we might need to keep some records for legal or tax reasons.
• Opt-Out: Don't wanna get marketing emails? Unsubscribe anytime. We'll still send service-related messages though.
• Data Portability: Need a copy of your service records for another shop? We can provide that in a usable format.
• Withdraw Consent: If you gave us permission for something specific, you can change your mind later.

To exercise any of these rights, just reach out to us at service@drakarionvault.info or call (604) 788-3452. We'll sort it out within a reasonable timeframe.

Under Canadian privacy law (PIPEDA), you also have the right to file a complaint with the Privacy Commissioner of Canada if you're not happy with how we've handled your info.

Our website uses cookies - not the chocolate chip kind, unfortunately. Here's what they do:

• Essential Cookies: These keep the site functioning - like remembering what page you're on or if you're logged into our appointment system.
• Analytics: We use basic analytics to see what pages people visit most. Helps us know if our website's actually useful or confusing as hell.
• Preferences: These remember your settings so you don't have to set them every time you visit.

Most browsers let you control cookies through their settings. You can block them entirely, but some parts of our site might not work right. We're not using cookies to track you across other websites or anything creepy like that.

We don't use advertising cookies because, honestly, if you're on our site you're probably already looking for auto repair services in Vancouver.

We don't keep your info forever. Here's our general approach to retention:

• Active Customer Records: We keep detailed service records for as long as you're bringing your vehicle to us, plus a few years after in case warranty issues come up.
• Financial Records: Tax law says we gotta keep invoices and payment records for 7 years. No way around that one.
• Marketing Lists: If you haven't been in for service or responded to emails in a few years, we'll clean you off the list.
• Website Data: Analytics and cookie data typically gets purged after 26 months.

When we do delete data, it's done securely - digital files are permanently erased and paper records get shredded. We're not tossing your info in the regular trash.

Our website might link to other sites - like parts manufacturers, industry associations, or tool suppliers. We're not responsible for their privacy practices.

If you click through to another site, you're subject to their privacy policy, not ours. We'd recommend giving those a quick read before sharing personal info.

We try to only link to reputable organizations, but we can't control what they do with your data once you leave our site.

Our services aren't directed at kids under 18. We don't knowingly collect information from minors.

If you're under 18 and your parents are bringing in the family car, that's cool - but the account's in their name, not yours.

If we somehow end up with data from someone under 18, let us know and we'll delete it promptly.

We might update this privacy policy from time to time. Maybe laws change, maybe we add new services, maybe we realize we explained something poorly.

When we make changes, we'll update the "Last Updated" date at the top of this page. For major changes, we'll send out an email or post a notice on our website.

It's worth checking back here occasionally, especially if privacy stuff matters to you. We're not gonna make sneaky changes without telling anyone.